In this interview, Mr. Houlin Zhao, Secretary-General at International Telecommunication Union (ITU) discusses their vision of bridging the digital gap between the developed and developing nations, the importance of enhancing digital skills and why it is critical to support SMBs, who are most often the breeding ground for new ideas. Re-elected as ITU’s Secretary-General in November after his first election in 2014, he had earlier served as ITU’s Deputy Secretary-General from 2007 to 2014 and had worked extensively to manage the implementation of the ITU Strategic Plan and the operations of the ITU Secretariat, in particular with a view to increasing the transparency and efficiency of the organization. Prior to this, Mr Zhao served in the elected role of Director of ITU’s Telecommunication Standardization Bureau (TSB) and CCITT. Before joining ITU in 1986, Mr Zhao served as an engineer in the Designing Institute of the Ministry of Posts and Telecommunications of China and acted as the Chinese delegate for CCITT. Mr Zhao graduated from Nanjing University of Posts and Telecommunications, and holds an MSc in Telematics from the University of Essex, UK. He is married with one son and two grandchildren, and is fluent in English, French and Chinese.