Digital Transformation and Organizational Change

  • Digital Customer Engagement: 

Build trust, use insight and then technology to reduce service frustrations and maximise satisfaction, redefine what good looks like for customer services.       

  • Digital Business Intelligence: 

Drive transparency of data for better decision making at all levels of the organisation.

  • Digital Products and Services: 

mould breaking use of customer and service user insight to design better, more targeted and relevant services. Use insight and technology to help connect individuals to others, services and community support to meet their needs.

  • Digital Processes: 

Use data to optimise and automate processes from customer order to fulfilment to eliminate non-value added touches. Introduce risk-based decision making and fine grained business rules.

  • Digital Workplace:

modernised systems and operations that empower us to improve our productivity, an infrastructure that enables flexible working and a significant reduction in our office accommodation and better data to deliver procurement savings.


About The Digital Enterprise:

Explore how digital transformation is impacting different industries with insights showcased on The Digital Enterprise. Presenting news on all aspects of digital transformation, The Digital Enterprise aims to bring you the knowhow, information and facts you need to make your digital transformation effective.